Last Updated: July 22, 2026
At AS Outfit, customer satisfaction is important to us. If you’re not completely satisfied with your purchase, please review our Exchange & Return Policy below.
1. Eligibility for Returns & Exchanges
We offer returns and exchanges for standard-size products under the conditions outlined in this policy.
Please note:
- Returns or exchanges based solely on personal preference (such as change of mind, color preference, or dislike of the product) are not accepted.
2. Return & Exchange Timeframe
To be eligible for a return or exchange:
- You must notify us within 48 hours of receiving your order.
- The item must be shipped back to us within 10 working days of delivery.
- Requests made after this period may not be eligible for a refund or exchange.
3. Condition of Returned Items
All returned products must be:
- Unworn and unused
- Unwashed
- In their original packaging
- With all original tags attached
- Free from stains, perfumes, damage, or alterations
AS Outfit reserves the right to reject any return that does not meet these conditions.
4. Fitting Issues & Defective Products
If you receive a product with:
- A manufacturing defect
- An incorrect item
- A sizing or fitting issue due to an error on our part
You may request a return or exchange within 7 days of receiving your order.
Once the returned item has been inspected and approved, a full refund or exchange will be processed.
5. Return Shipping Costs
Unless the return is due to an error by AS Outfit (such as an incorrect or defective item), customers are responsible for the cost of returning the product.
Original shipping charges, where applicable, are non-refundable.
6. Refund Process
After we receive and inspect your returned item:
- Refunds will be processed within 5 business days.
- Refunds will be issued through your preferred payment method where possible.
- Our team will contact you to confirm the refund process.
7. Sale Items
Products purchased during sales, promotions, clearance events, or with discount codes are final sale and cannot be returned or exchanged, unless the item received is defective or incorrect.
8. Cash on Delivery (COD) Orders
Customers who refuse to accept a Cash on Delivery (COD) order without a valid reason may have their account restricted from placing future COD orders.
If the same order is requested again, additional shipping charges may apply.
9. How to Request a Return or Exchange
To start a return or exchange request, please contact our customer support team with your order details.
Please include:
- Order Number
- Full Name
- Reason for Return or Exchange
- Photos (if the item is damaged or incorrect)
Our support team will respond within 48 hours and guide you through the process.
Email: support@asoutfit.com
WhatsApp & Call: +923370400660